Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- For products that are in stock, we ship within 24-72 hours from the time you place your order. We ship via the United States Postal Service. Customers will be unable to opt for the carrier of their choosing. Products ship at a flat rate with the USPS.
The following exceptions will require extended shipment and/or delivery times:
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Products that are normally stocked but that are temporarily out of stock.
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Products that are not normally stocked and must therefore be special ordered.
- Items requiring special attention in adherence to legal and/or delivery service guidelines.
Under such circumstances, you will be emailed regarding the specifics of your situation.Standard Shipping: Our standard method of shipping is USPS ground shipping. You may expect to receive your order within 4-8 business days from the date of shipment. -
- Privacy & Security
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Switch-Grip.com is a 100% secure place to do business. In our years of business in other markets, we have never had any security problems. Our server hardware is housed in a secure facility. All transactions take place over an SSL high-bit encryption server. Once you are taken to the payment information page of our shopping cart, you will notice the lock or key in the address bar of your browser, indicating the transaction is being done over a secure server. Our shopping cart is secure and tested daily! Your credit card will be processed by Authorize.Net, the world's largest and most secure real-time credit card processor. We do not store credit card information on web site servers. Within seconds your credit card information is processed and deleted from our system. We take the security of our clients very seriously.
- Returns & Replacements
- If you have already opened, used, or partially used a product that you received from us, then we can give you an in store credit towards new items in most cases if that item is defective. We will not refund you for opened products, but we will gladly help you find a replacement. You can return an opened product as long as you ordered it within the last 30 days. You must return the item(s) to us. We will then give you an in store credit. We can not accept returns or exchanges on the items that you have used and show normal wear and tear. We will only refund you store credit if the product is deemed defective.
- Ordering
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If you ordered the wrong product or if you would like to delete or add a product, the best idea is to call our customer service number right away! Call us at 1-877-214-7677. You can also send us an email at info@switch-grip.com with the title "Change Order."
- Payment, Pricing & Promotions
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All prices on our site are shown in US dollars (USD). All foreign payments should be made in this currency. If you order by credit or debit card, the credit card company or bank will automatically convert your currency to US dollars and you will be charged the appropriate amount. You may find promotions from time to time. You may use promotion codes for discounts on our website only.
- Viewing Orders
- You may view your orders under your account information.
- Updating Account Information
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Creating an account is quick, convenient, and can be accomplished by clicking on "My Account". Follow the instructions and check to see if your desired username is available and create your account.
Creating an account has a lot of benefits:
The first being that it makes ordering a snap! Once you enter all your information into the system, everything except your payment information is saved for your convenience. Having an account will also allow you to save your cart so you can log in and get it from multiple computers. You can also participate in the forums, write blogs, track your workouts!